Return and Refund Policy
At Naurah Chikan Brand (registered under Sonika Fashion Point with GST number: 09CHIPK0013Q3Z3), we strive to provide the best products and services to our customers. We understand that there may be instances where you need to exchange an item. Please review our refund policy below:
You can exchange the items within 7 days of receiving your order. Beyond this period, we regret that we won’t be able to process any exchanges.
If you receive an item with any defects, please notify us immediately. We will be happy to assist you with the exchange process. Defects may include manufacturing flaws or damages that occurred during shipping.
To be eligible for an exchange, all items must be returned in their original packaging. Please ensure that the product is well-packaged to prevent any damage during transit. Failure to return items in their original packaging may result in the denial of an exchange.
Condition of Items:
The items you want to exchange must be unworn, unwashed, and unused. They should be in the same condition as when you received them. We reserve the right to refuse an exchange if the item shows signs of wear and tear, damage, or alteration.
Please note that we do not offer refunds under any circumstances. We only provide exchanges for eligible items, as mentioned above.
For any queries or assistance regarding exchanges, you can reach out to us via the following channels:
- Call or WhatsApp: +91 7355349445
- Email: firstname.lastname@example.org
We aim to respond to your queries and process exchanges promptly. Thank you for choosing Naurah Chikan Brand, and we appreciate your understanding of our refund policy.